what to expect

YOU’LL HAVE A GREAT TIME
An experience at Des Moines Metro Opera is unlike anything else. As your schedule permits, allow extra time to enjoy pre-show gourmet dining in the lobby or brunch for Sunday matinees, enjoy a stroll around the beautiful Simpson College campus, attend a free opera preview 45 minutes before the curtain, enjoy conversations before the performance and conversations and drinks with our artists after the show!

Dining generally opens 2 ½ hours prior to each performance -- order ahead please, though reservations can be available for purchase the day of the opera.

If you want to be informed further about the music in each piece, a free opera preview is offered forty-five minutes prior to each performance.

After the opera, stay in the lobby and meet the singers whose voices and performances on the stage took your breath away! It’s fun, informal, and everyone is welcome.

WHEN DO I NEED TO ARRIVE?
If you aren't planning to dine with us before the show, plan to arrive 40 minutes before the start of the opera. It will give you that little extra time to park, time to enjoy reading some of the features in our handsome season program book - and, as performances begin promptly, it will help you avoid missing the start of the opera in case any unforeseen circumstances delay you. Patrons arriving after the performance will be seated at the discretion of the house manager. Ushers will do their best to seat latecomers at an appropriate point in the opera. We do this to ensure that our audiences can enjoy the performances with a minimum of distraction during the opera.

Evening Performances start at 7:30pm (except for A Little Night Music on Saturday, June 24, which will begin at 8:00pm)

Matinees start at 2:00pm

AND ONCE THE PERFORMANCE HAS STARTED?
Put down the camera… Any use of cameras or recording devices is strictly prohibited.

And turn off the cell! If you are expecting emergency calls, please direct those calls to the House Manager’s Office at (515) 961-1601 and leave your name and seat location with the manager on duty.

WAIT! WHERE IS MY COAT…MY UMBRELLA…MY BAG?
Lost items may be retrieved at the Theatre Box Office immediately after the performance or after 10:00 a.m. the next day.

DO YOU HAVE ACCESS FOR SPECIAL NEEDS PATRONS?
A limited number of handicapped parking spaces are available in the parking lots immediately around the theatre, plus several spots on the street. If you or one of your party needs disabled seating, please let the Box Office know when you order your tickets to make appropriate arrangements.

BOX OFFICE POLICIES
I bought my tickets and now I can’t find them - can I still get in?
Don’t worry. Your records are on file and tickets are guaranteed. Call the box office at (515) 961-6221 or (515) 961-1601 on the evening of a show and replacement tickets will be waiting for you when you get to the theatre.

My schedule changed - can I exchange my tickets?
There are no refunds on tickets and all sales are final. However, subscription tickets can be exchanged for another performance of the same opera - FREE. Single tickets cannot be exchanged or refunded. Unused tickets can be considered a tax deduction by contacting the box office prior to curtain time of the performance date of the tickets being returned.

Something’s come up and I simply can’t use my tickets!
Don’t let your tickets go to waste! Unused tickets may be returned to Des Moines Metro Opera as a tax-deductible donation. Like all performing arts organizations, we depend on the financial support contributed by our friends for much of our income. Should you be unable to attend a performance for which you are holding tickets, we recommend returning them for a receipt acknowledging your donation of their paid value. Doing this as soon as possible will increase our chances of reselling them. Please mail or deliver unused tickets to our office. If this is not possible, please notify us by phone of your intention to donate the tickets at least 24 hours before the performance. A donation receipt will be mailed to you in mid-August.

There are two ways to exchange tickets: 1) In person at the box office. 2) Mail the original tickets along with the exchange request, a daytime phone number, and a self-addressed, stamped envelope to the box office.

Box Office
Des Moines Metro Opera
106 West Boston Avenue
Indianola, IA 50125