Box Office Policies

Box Office Hours

Monday-Friday, 9:00am-4:30pm CDT

Box Office Contact Info

CONTACT: Kaylah Rude, Guest Services Manager

PHONE: 515-209-3257

EMAIL: boxoffice@dmmo.org


Ticket Exchanges

Season subscribers may exchange their tickets (subject to availability) if received by the Box Office two days prior to the performance date.

Single tickets can be exchanged for a $5 exchange fee. 


Lost Tickets

Don't worry! Lost tickets can be reprinted and held for you at the Box Office.


No Refunds or Cancellations

All ticket sales are non-refundable. All sales are final.

If you are a season subscriber and are unable to attend a performance, you can turn the value of your tickets into a tax-deductible donation as long as you notify the box office at least 24 hours in advance of the performance. A donation receipt will be mailed to you.


Donate your tickets

If you are unable to attend a performance, you can turn the value of your tickets into a tax-deductible donation as long as you notify the box office at least 24 hours in advance of the performance. A donation receipt will be mailed to you.


Late Seating

Patrons arriving after the performance begins will be seated at the discretion of the house manager. They will do their best to seat latecomers at an appropriate point in the opera. We do this to ensure that our audiences can enjoy the performances with minimum distraction during the opera. We also want to be sure latecomers are able to safely get to seats in a dark theatre without having to navigate stairs and narrow aisles.


Dress Code

Above all else, we want our patrons to be comfortable at our performances. While there is no dress code for our events, guests often treat the evening as a special night out and dress for the occasion. Formal dress is certainly not required, you will see everything from jeans to suits!


Accessibility

Designated wheelchair-accessible seating is available. The entrance to the theatre from the south parking lot allows the easiest access to the elevator. Please contact Guest Services Manager Kaylah Rude at (515) 961-6221 for more information.


 Privacy Policy


We respect and are committed to protecting your privacy. We may collect personally identifiable information when you visit. We may record information on our server logs from your browser including your IP address, cookie information, and the page(s) you visited. We will not sell your personally identifiable information to anyone, but it can or may be shared with other opera companies.


Security Policy


Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.